Legal
Refund Policy
Terms for one-time prepaid credit purchases.
Last updated
MagicActors credit packs are one-time prepaid purchases. Purchases are final and non-refundable, except where a refund is required by applicable law.
1. Failed renders
When a render fails before producing output, we do not debit minutes. You see no balance change. There is nothing to refund.
If a completed output is unusable because of a confirmed service fault, contact support@magicactors.com. Any replacement credits are issued at our discretion and are not a cash refund.
2. Credit-pack purchases
We do not provide refunds for unused or partially used credit packs, changes of mind, or failure to use credits before their stated expiry date.
3. Account termination
If we terminate your account for violating the Acceptable Use Policy, unused minutes are forfeited.
If you delete your own account, unused credits are forfeited and are not refundable.
4. Billing errors
Email support@magicactors.com from the address registered on your account if you believe you were charged incorrectly or if applicable law requires a refund. Include the Stripe receipt or Checkout Session id.
5. Required refunds
If we determine that a refund is legally required, it is issued to the original payment method through our payment provider.
6. Chargebacks
Please contact us before filing a chargeback. Filing a chargeback without first contacting us may result in account suspension while the dispute is resolved.